Shipping Policy
At TrendWaveExpress, we believe in making your shopping experience as smooth and enjoyable as possible! We know that when you order something exciting, you can’t wait to get your hands on it – and we’re here to make sure it arrives safely and on time.
Processing Time:
Orders are processed within 1-3 business days after receiving payment. Our warehouse team works hard to ensure your order is packaged with care and is ready to be shipped to you. Please note that some items may require additional processing time due to availability or supplier schedules.
Shipping Times: Delivery times can vary depending on your location. On average, please allow 7-21 business days for your order to reach you. We strive to provide the best possible shipping options, but sometimes, things like customs processing or unexpected delays can occur. Expedited shipping options may be available at checkout. You’ll be notified of any additional charges or delivery times before you confirm your order.
Shipping Costs: Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We do our best to keep shipping fees as affordable as possible, so you get the best value for your money. For international orders, please be aware that additional fees like customs duties or taxes may apply depending on your country. These fees are not included in the price of your order and are the responsibility of the customer.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to keep an eye on your package’s journey. You can track your order on the carrier’s website. Please be patient, as it may take 24-48 hours for the tracking information to update after the package is dispatched.
Shipping Delays: We are committed to ensuring your order arrives as quickly as possible. However, please understand that shipping times may be affected by factors outside our control, including customs delays, weather conditions, and global shipping disruptions. If there are any unexpected delays with your order, we will notify you as soon as possible and do everything we can to resolve the issue.
Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us right away at [Insert Contact Email]. We’ll work with you to investigate the issue and, if necessary, file a claim with the shipping carrier to resolve the situation.Please note that once a package has been marked as delivered by the carrier, we are no longer responsible for the delivery, and any claims must be handled directly with the carrier.
Return & Exchange Policy: We want you to be 100% happy with your purchase! If you're not satisfied, please contact us within 30 days of receiving your order for assistance. For damaged or defective items, we will gladly assist you with a return or exchange. Please check our Returns & Exchanges Policy for more information. Thank You for Shopping with TrendWaveExpress! We know that waiting for your order can be a little nerve-wracking, but we’re sure it’ll be worth the wait. If you have any questions about shipping, or anything else, feel free to reach out to us at support@trendwaveexpress.store – we're happy to help! Thank you for choosing TrendWaveExpress – we can’t wait to deliver the products you love!