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Shipping Policy

Effective Date: December 3, 2024

Who We Ship To

We currently ship only to the 50 United States. We do not ship to US territories (Puerto Rico, Guam, US Virgin Islands, etc.) or international addresses.

Processing Time

Orders are processed within 3-5 business days (Monday-Friday, excluding holidays) after payment is confirmed. During high-volume periods (holidays, sales), processing may take up to 7 business days.

You'll receive an email confirmation when your order ships with tracking information.

Shipping Times

Standard Shipping: 10-25 business days from ship date

Please note: Our products ship directly from suppliers, which may result in longer delivery times than traditional retailers. Shipping times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer:

  • Standard shipping: calculated at checkout

  • Shipping is FREE on orders over $50

Order Tracking

Once shipped, you'll receive a tracking number via email. Tracking information may take 24-48 hours to update after shipping.

Shipping Delays

We do our best to ship quickly, but delays can happen due to:

  • Supplier inventory issues

  • Weather conditions

  • Carrier delays

  • High volume periods

We are not responsible for carrier delays, but we'll do our best to help resolve issues.

Lost or Damaged Packages

Lost Packages:

  • If tracking shows "delivered" but you didn't receive it, contact the carrier first

  • If you can't resolve it with the carrier, contact us at support@trendwaveexpress.store

  • We'll work with you to file a claim

Damaged Packages:

Important: Once a carrier marks a package as delivered, we're not responsible for theft or loss. We recommend shipping to a secure location.

Wrong Address

Please double-check your shipping address before ordering. If you provide an incorrect address:

  • We're not responsible for lost or undelivered packages

  • You may need to pay additional shipping fees to resend the order

Contact us immediately if you notice an address error.

Questions?

Contact us at support@trendwaveexpress.store

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