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Return Policy

Return Policy for TrendWaveExpress

At TrendWaveExpress, we strive to provide you with high-quality products and an enjoyable shopping experience. While we want you to be completely satisfied with your purchase, we have a strict but fair return policy in place to ensure a smooth process for all parties.

Returns and Exchanges

We do accept returns within 7 days of receiving your order, but please read the following conditions carefully before initiating a return.

  • Returns are only accepted for valid reasons, such as defective products, damaged items, or incorrect shipments (wrong item, incorrect size, etc.).

  • We do not accept returns simply because you change your mind, don’t like the product, or have a personal preference after trying it out. This includes items that are opened, used, or altered in any way.

  • Returned items must be unused, unopened, and in their original, undamaged packaging. Any sign of use, wear, or tampering will result in a rejected return.

Important: If the product is opened or used, it is no longer eligible for return unless it is defective or damaged.

7-Day Window: All return requests must be submitted within 7 days of receiving your order. Unfortunately, we are unable to process returns after this period.

Final Sale Items

  • Items marked as final sale at the time of purchase are non-returnable. This includes products like clearance or promotional items that are explicitly marked as such.

  • If a final sale item is defective or damaged upon arrival, you may still be eligible for a refund or replacement, as long as it meets the return criteria.

Order Cancellations

  • Order cancellations are not allowed once your order has been placed. Our system processes orders quickly, and once your order is in the fulfillment queue, it cannot be stopped.

  • Please double-check your order details (including product, quantity, and shipping info) before completing your purchase to avoid mistakes.

How to Return an Item

If your item meets the conditions for a return (unused, unopened, defective, or damaged), please follow these steps:

  1. Contact Us: Reach out to us at support@trendwaveexpress.store with your order number and a brief explanation of the issue. We will guide you through the return process.

  2. Provide Proof: For defective or damaged items, please attach clear photos showing:

    • The item in its original, unused condition (no signs of wear or damage).

    • The original packaging, including any boxes, manuals, and accessories.

    • Defects or damage (if applicable).

  3. Return Instructions: After reviewing your request and photos, we will send you detailed instructions on how to return the item.

  4. Prepare Your Package: Repack the item carefully in its original packaging to avoid any damage during return shipping. Include a copy of your order confirmation or a note with your order number, if possible.

  5. Ship Your Return: Return shipping is your responsibility unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service to ensure your return reaches us.

  6. Receive Your Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of the return. If approved, we will issue a refund to your original payment method within 7 business days. Please note that shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will resolve the issue by either offering a replacement or a full refund, depending on the circumstances. We will also cover the return shipping costs for defective or damaged items.

Rejected Returns

We want to be transparent about when a return will not be accepted:

  • Used or Damaged Items: If the item shows signs of use, wear, stains, scratches, or damage, it will be rejected.

  • Late Returns: Returns requested after the 7-day window will be automatically rejected.

  • Non-Eligible Items: Certain products like personalized or final sale items cannot be returned. These items will be clearly marked as such at the time of purchase.

  • Missing Original Packaging: If the original packaging (box, manuals, accessories) is missing, the return may be rejected.

  • Failure to Follow Instructions: If the return is not completed according to the provided instructions (e.g., no tracking number, improper packaging), it may be rejected. You will be responsible for return shipping in these cases.

If your return is rejected, we will return the item to you at your expense and notify you via email.

What Qualifies as "Used" for Returns

An item is considered used if it has been:

  • Opened or assembled.

  • Tried out, tested, or shows any signs of wear, stains, or damage.

If you are unsure whether your item qualifies as unused, feel free to reach out to us before initiating a return, and we’ll clarify.

Important Notes

  • Our products are sourced from international suppliers, so please be aware that the return policies of individual suppliers may differ. Many suppliers do not accept returns for products that are opened or used.

  • Shipping times from international suppliers may take longer, and returns may take up to 3-4 weeks to process.

  • All return shipping costs for items that are not defective or incorrectly shipped will be your responsibility.

We're Here to Help!

If you have any questions or need further clarification, don't hesitate to contact us. We are here to ensure your shopping experience with us is smooth and pleasant.

By making a purchase on TrendWaveExpress, you agree to this return policy. Thank you for shopping with us, and we look forward to serving you again!

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