Return & Refund Policy

Effective Date: January 3, 2026

Our Return Policy

Every TrendWaveExpress product is made specifically for you. Because of this custom process, we can only accept returns for defective items, damage, or shipping errors.

What We Accept Returns For

We accept returns within 30 days of delivery for:

Defective products - Manufacturing defects, misprints, quality issues
Damaged items - Tears, holes, stains, or shipping damage
Wrong item shipped - We sent the wrong size, color, or design

What We DO NOT Accept Returns For

We cannot accept returns for:

Change of mind - You decided you don't want it
Wrong size ordered - You chose the wrong size (check size charts before ordering)
Color differences - Slight variations between your screen and the actual product
Fit preferences - Doesn't fit the way you expected
Used or washed items - Items that have been worn, washed, or altered

All sales are final except for defects, damage, and shipping errors listed above.

Return Window

30 days from delivery date to report issues.

Returns requested after 30 days will not be accepted.

How to Request a Return

Step 1: Contact Us

Email trendwaveexpress.store@gmail.com within 30 days with:

Order number
Clear photos showing the issue
Brief description

Step 2: We Review

We'll review within 2 business days and approve or deny.

Step 3: Return Instructions

If approved, we'll provide return instructions and a prepaid label (for defects/damage only).

Step 4: Ship It Back

Pack securely and ship within 7 days of approval.

Step 5: Refund or Replacement

Once received and inspected:

Refund: Processed within 5-7 business days to your original payment method
Replacement: Shipped within 7 business days

Return Shipping Costs

Defective/damaged/wrong items: We cover return shipping
Buyer error (wrong size ordered): You cover return shipping (and we can't guarantee acceptance)

What Happens If Your Return Is Denied

Returns are denied if:

Item has been used, worn, or washed
Tags have been removed
Item was damaged by you (not by us or carrier)
Return requested after 30 days
Photos don't show a valid defect

If denied, the item will be returned to you at your expense.

Exchanges

We don't offer direct exchanges. If you need a different size:

Return the original (if it qualifies under our policy)
Place a new order for the size you want

Refund Processing

Approved refunds are issued within 5-7 business days to your original payment method.

Please note:

Shipping fees are non-refundable (except for our errors)
It may take 5-10 additional days for your bank to process the refund

Final Sale Items

Items marked "Final Sale" at checkout cannot be returned for any reason, including defects. Please review carefully before purchasing.