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Privacy Policy

Effective Date: December 3, 2024

TrendWaveExpress ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect your information when you use our website trendwaveexpress.store.

Information We Collect

Information You Provide:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment information (processed securely by our payment processor)

  • Communications with customer service

Information Collected Automatically:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on site

  • Referring website

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to your questions and customer service requests

  • Send marketing emails (you can opt out anytime)

  • Improve our website and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers:

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping carriers (USPS, FedEx, UPS, etc.)

  • Email service providers

  • Website hosting (Wix)

  • Analytics providers (Google Analytics)

These providers only use your information to perform services for us and are contractually obligated to protect it.

Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and usage

  • Provide personalized content and ads

  • Improve user experience

Types of cookies we use:

  • Essential cookies (required for the site to function)

  • Analytics cookies (Google Analytics)

  • Advertising cookies (Facebook Pixel, Google Ads)

You can control cookies through your browser settings, but disabling them may affect site functionality.

Your Privacy Rights

All Users:

  • Access the information we have about you

  • Correct inaccurate information

  • Request deletion of your information (subject to legal requirements)

  • Opt out of marketing emails (click unsubscribe in any email)

California Residents (CCPA Rights):

  • Right to know what personal information we collect

  • Right to delete personal information

  • Right to opt out of sale of personal information (we don't sell data)

  • Right to non-discrimination for exercising your rights

To exercise your rights: Email us at support@trendwaveexpress.store with your request. We'll respond within 30 days.

Data Security

We use reasonable security measures including:

  • SSL encryption for data transmission

  • Secure payment processing

  • Limited employee access to personal information

  • Regular security reviews

However, no system is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your information for as long as:

  • You have an account with us

  • Needed to provide services

  • Required by law (typically 7 years for transaction records)

  • Needed to resolve disputes

Third-Party Links

Our site may contain links to third-party websites. We're not responsible for their privacy practices. Please review their privacy policies.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we've collected such information, we'll delete it immediately.

Changes to This Policy

We may update this policy from time to time. We'll post the updated policy with a new effective date. Significant changes will be communicated via email or site notice.

Contact Us

Questions about this privacy policy? Contact us at:

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